Privacy Policy

Effective Date: March 6, 2025

At You're First Home Care, we are committed to protecting the privacy and confidentiality of our clients, visitors, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, utilize our services, or otherwise interact with us. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with the best care and services possible. The information we collect may include, but is not limited to:

• Personal Identification Information: Name, address, phone number, email address, date of birth, medical history, and other personal information provided to us during your interaction with our services.

• Health and Medical Information: Information about your health condition, treatment, and care needs that you provide to us or authorize us to collect in order to provide home care services.

• Billing Information: Credit card or bank account details for payment processing, insurance information, and billing records.

• Website Usage Data: Information such as IP address, browser type, device type, operating system, referring website, and pages visited on our site (via cookies, web beacons, or other tracking technologies).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Home Care Services: To offer the services you requested, including in-home care, respite care, companionship, and other home care services.

• Communication: To communicate with you about your services, provide customer support, respond to inquiries, and keep you informed about updates or changes to your care plan.

• Billing and Payments: To process payments for services, submit claims to insurance companies, and manage financial records.

• Improving Our Services: To analyze usage patterns, improve website functionality, and enhance our service offerings based on feedback and usage data.

• Compliance: To comply with applicable laws, regulations, and industry standards, including healthcare privacy laws such as HIPAA.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including:

• Encryption: Sensitive personal and payment information is encrypted during transmission using secure socket layer (SSL) technology.

• Access Control: Only authorized personnel have access to your personal and health information. We limit access to data based on role, necessity, and compliance with our policies.

• Data Storage: Personal and medical information is stored securely on our systems with appropriate safeguards to prevent unauthorized access, disclosure, alteration, or destruction.

While we take all reasonable steps to protect your data, no security measure can guarantee 100% protection. We cannot ensure or warrant the security of any information you transmit to us via the internet.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who help us provide services, such as payment processors, IT support, and data storage services. These third parties are contractually obligated to keep your information confidential and secure.

• Legal Compliance: We may disclose your information if required to do so by law, court order, or government request. This includes complying with healthcare regulations, law enforcement requests, or responding to a legal process.

• Healthcare Providers: With your consent or as authorized by law, we may share your personal and medical information with other healthcare providers involved in your care to ensure seamless service delivery.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website and improve our services. Cookies are small data files placed on your device when you visit our site. They help us remember your preferences and tailor the content and services we provide.

You can adjust your browser settings to disable cookies or to notify you when cookies are being used. However, please note that disabling cookies may limit some website functionalities.

6. Your Rights and Choices

You have several rights and choices regarding your personal information:

• Access and Correction: You may request access to your personal information, review its accuracy, and request updates or corrections.

• Opt-Out: You may choose to opt out of receiving marketing communications from us by following the instructions in our emails or by contacting us directly.

• HIPAA Rights: As part of our healthcare services, you have rights under the Health Insurance Portability and Accountability Act (HIPAA), including the right to receive a copy of your health records and request corrections to any errors.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the age of 13, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will post the updated Privacy Policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

You're First Home Care
Address: 11019 Northpointe Blvd., Suite B, Tomball, Texas 77375
Phone: 281-382-2754
Email: [email protected]
Website: https://www.yourefirsthomecare.com